Our service is regulated and inspected by the Care Quality Commission (CQC)
Please offer feedback on care you have received from us via the CQC website by clicking below.
You can also call the CQC on 03000 616161.
At Amicus we work hard to provide a safe, timely service for all our patients.
Please allow at least three working days for any prescription request to be processed and sent to your nominated pharmacy. They will then require sometime to prepare your prescription.
If you have any queries about your medicines being dispensed by your community pharmacy, please contact them directly. We are not able to assist with these queries.
Online with the NHS app
When you order with the NHS app you can see an up-to-date list of all your current repeat prescriptions, and you can see when your request has been approved.
The NHS app also gives you a barcode for each of your prescriptions, so if your prescription isn’t available at your nominated pharmacy, you can take the code to any other pharmacy for dispensing.
If you are unable to find or order the medication on your NHS App, please contact us online and click here to contact us about your request (accurx.com).
Alternatively, you can order prescriptions via Patient Access by clicking the below.
You can also change your nominated pharmacy through the NHS App.
Other ways to order:
Please only use paper prescription requests or make requests via the phone line if you are unable to use the app or order online.
A repeat prescription is a continuous supply of certain medication that you can routinely order for a set period of time without having to see a doctor. The doctor will arrange for this medication to be available for you to order for a clinically appropriate length of time and you will then require are view. You will be advised that you need to have this done when you are coming to the end of your prescription allocation.
It is important that you attend your appointments for blood tests and clinical reviews to ensure that your medicines can continue to be safely supplied for you.
If you are stable on your medicines and your doctor agrees that you should take a medication for along time, then you can sign up for Repeat Dispensing.
This is when your doctor signs six months' worth of electronic prescriptions in advance. The prescriptions are automatically sent to your nominated pharmacy every month or every two months (whichever you prefer, or if restrictions apply). This means that you can simply collect from the pharmacy every month or two months, and you don't need to request your medication from us each time.
Once the six month batch has been used up, your pharmacy will contact us to arrange a further batch. At this point a clinician will review the medication and make sure it is still appropriate for you.
Please contact the prescriptions team to find out more.
For most medications, you can order up to two months supply at a time. In some cases, for example if it is a controlled drug, you may only order one month's supply at a time. For contraceptive pills, you may order up to six months' supply if you are sure you will be taking it for this length of time.
All my tablets run out at different times, can I get them aligned?
It is possible to get your medication 'synchronised', so that all of your tablets can be ordered at the same time. Simply download the leaflet below and bring into the surgery.
You can also pick up a printed copy of this form at the surgery.
View the cost of prescriptions on the NHS website. You can also find out if you are entitled to free prescriptions.
Some pharmacies offer a delivery service. We are unable to arrange this for you so please speak to your pharmacy directly.
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